This Privacy Policy explains how rxinventory ("we", "us", or "our")
collects, uses, stores, and protects information when you use our mobile and web application and related
services (collectively, the "Service"). rxinventory is a pharmacy inventory,
point-of-sale, and dispensing management platform for pharmacies and their staff. By using the Service, you
agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of information to provide and improve the Service:
1.1 Account & Profile Information
- Full name and email address
- Pharmacy / company name and branch contact details
- Your role within the organization (e.g., pharmacist, technician, administrator)
- Authentication data (hashed password, session and access tokens)
1.2 Business & Operational Data
- Product catalogue, inventory batches, stock levels, and expiry dates
- Prescription and dispensing records you enter
- Sales, transactions, and point-of-sale data
- Supplier records and purchase orders
- Customer or patient contact details you choose to record for a sale or prescription
1.3 Device & Usage Information
- Device type, operating system version, and app version
- IP address and general location (country / region)
- Login logs, feature interaction data, and app usage logs
- Crash reports and diagnostic data
1.4 Camera
With your permission, the app uses your device camera solely to scan product barcodes and batch
numbers. Camera images are processed on the device and are not stored or transmitted by us.
2. How We Use Your Information
- To create and manage your account, organization, and branches
- To provide inventory management, point-of-sale, dispensing, and reporting features
- To generate dashboards, analytics, and low-stock or expiry alerts
- To send transactional notifications related to your account and operations
- To diagnose technical issues and improve stability and performance
- To protect against fraud, abuse, and unauthorized access
- To comply with applicable laws and pharmacy regulatory requirements
- To respond to support requests and communicate service updates
3. Sharing of Information
We do not sell your personal information. We share data only in these limited circumstances:
- Within your organization: Data you enter is accessible to authorized members of your rxinventory account, according to their assigned roles and permissions.
- Service providers: We use trusted third parties for cloud hosting, email delivery, error monitoring, and analytics. They process data only on our behalf and under confidentiality obligations.
- Payment processors: Where you use paid features, payment details are handled directly by the payment provider; we do not store full card numbers.
- Legal obligations: We may disclose information if required by law, regulation, court order, or to protect the rights, property, or safety of users or the public.
- Business transfers: In a merger, acquisition, or sale of assets, data may be transferred as part of that transaction, with notice provided.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may
request deletion of your account and associated data at any time (see Section 6). We may retain certain
records where required by law or for legitimate business purposes, such as tax, accounting, or
regulatory pharmacy record-keeping obligations.
5. Data Security
We use industry-standard safeguards including encrypted data transmission (HTTPS/TLS), hashed
passwords, role-based access controls, and secure token storage on your device. No method of
transmission or storage is completely secure, so we cannot guarantee absolute security. Use a strong,
unique password and keep your login credentials confidential.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access and review the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Export your data in a portable format
To exercise any of these rights, or to request account and data deletion, contact us using the details
in Section 9. We will respond within the timeframe required by applicable law.
7. Children's Privacy
rxinventory is intended for use by pharmacy professionals. We do not
knowingly collect personal information from individuals under 18. If you believe a minor has provided us
with personal data, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date
above. For significant changes we will notify you in the app or by email. Continued use of the Service
after changes take effect constitutes acceptance of the revised policy.
9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:
